Operations 

Led marketing and office operations team, setting goals and ensuring performance

Contributed to recruitment by interviewing and overseeing onboarding

Created business cases to justify additional headcount 

Supported national sales partners with business updates, sales tools, and project updates 

Created onboarding manual for all new hires

Worked across the organization to drive improvements in setting goals and establishing feedback loops

Implemented company policies and procedures, monitored expenses and approved invoices

Spearheaded office-wide initiatives like annual events, townhall presentations, and recognition touchpoints  

Point of contact for office re-entry and office relocation expectations 

Circulated new company initiatives, dates to note, and people updates 

Monitored office spend for employee parking

Identified operational challenges and analyzed root causes with other departments, developing effective solutions and preventive measures

Worked with Finance Manager to create spending alignment in key areas across departments 

Managed the general email inbox communication for website leads and client queries

Created internal email campaigns for team newsletters, milestone announcements, greater company sales channel updates, templates for new listing alerts, just closed emails, and Women’s Network chapter events