Leading Others

Set department goals, trained, coached and managed performance for 6-10 marketing and operations staff

Brought together multiple departments to collaborate, network and share best practices

Conducted performance reviews for all personnel and recommend compensation changes

Maintained budgets for team spend as well as compensation for personnell

Created a comprehensive marketing team process document that outlined protocols, tools and expectations

Defined team title standards and outlined KPIs for advancement

Served on the office leadership committee to set office-wide goals and address personnel issues

Developed recognition program for reporting team

Provided direction to a wide range of internal and external personnel

Served as the company’s Women’s Network co-delegate for our region from 2020-2022, and then their marketing champion from 2022-2024.

Oversaw project communications, scheduling, task lists for team, deliverables, and the completion of projects to client expectation or better

Maintained effective communication, giving direction, support, timely feedback and recognition of performance.

Led meetings with staff to communicate national programs and branding updates, implement new procedures, new platform applications and discuss areas of opportunities

Conducted engagement survey to both reporting team and overall office to evaluate and adjust overall tactics to improve experiences